Update Payment Method
Change your credit card, switch to a different payment method, or update billing details anytime. All changes happen through Stripe's secure portal—Toolfy never sees your card details.
How to update your payment method
Changes take effect immediately for future billing cycles. Your current billing cycle continues on the old payment method.
Navigate to Settings → Subscription
Find the "Payment method" section showing your current card (last 4 digits and expiry date).
Click "Update payment method"
This opens Stripe's secure payment form in a modal. Toolfy never sees or stores your card details—Stripe handles everything.
Enter your new payment details
Add card number, expiry date, CVC, and cardholder name. Stripe validates the card in real-time and shows any errors (expired card, incorrect CVC, etc.).
Save and confirm
Click "Update card". Stripe saves the new payment method immediately. Your next subscription charge uses the new card. Old card details are removed automatically.
Supported payment methods
Toolfy accepts the following payment methods through Stripe:
Credit & Debit Cards
- ✓Visa
- ✓Mastercard
- ✓American Express
- ✓Discover
- ✓Diners Club
Alternative Methods
- ✓Apple Pay (when available)
- ✓Google Pay (when available)
- ✓SEPA Direct Debit (EU)
- ✓ACH Direct Debit (US only)
Contact billing@toolfy.io to enable alternative payment methods.
Update billing address
Your billing address appears on invoices and affects tax calculations in some regions.
Change address in Toolfy
- 1.Go to Settings → Business Profile
- 2.Update "Billing address" fields (street, city, postcode, country)
- 3.Click "Save changes"
- 4.The new address syncs to Stripe and appears on your next invoice
Change address via Stripe portal
Click "Manage billing" in Settings → Subscription to open Stripe's portal. Update your address there, and it syncs back to Toolfy automatically.
Failed payment recovery
If a payment fails (expired card, insufficient funds, card declined), follow these steps to recover:
Step 1: Update your payment method
Add a valid card using the steps above. Stripe automatically retries the failed charge within 1 hour of the update.
Step 2: Retry payment manually (if needed)
If automatic retry doesn't work, go to Settings → Subscription and click "Retry payment". This charges your new card immediately and restores full account access.
Step 3: Verify service restoration
Check that the "Payment failed" banner disappears from your dashboard. If it's still there after 10 minutes, contact support with your invoice number.
Security and privacy
PCI compliance
Stripe is a Level 1 PCI DSS compliant service provider (the highest security standard for payment processing). Toolfy never sees or stores your full card details—only the last 4 digits and expiry date for display purposes.
Card storage
When you add a payment method, Stripe creates a secure token linked to your Toolfy account. The token allows billing without exposing card details. You can revoke this token anytime by removing the payment method.
3D Secure
Some banks require 3D Secure (Verified by Visa, Mastercard SecureCode) for online transactions. Stripe handles the authentication flow automatically—you'll see a pop-up from your bank to verify the charge via SMS or app.
Multiple payment methods
Primary payment method
Toolfy subscriptions use one primary payment method. When you update your card, the new card becomes the primary, and the old card is removed automatically.
Backup payment methods
To add a backup card (used if primary fails), open Stripe's billing portal (Settings → Subscription → Manage billing) and add additional payment methods there. Stripe prioritizes the primary card but falls back to backups if needed.
Different cards for different services
Toolfy subscriptions and usage charges (e.g., SMS) all use the same payment method. You cannot split charges across multiple cards.
Common questions
When does the new payment method take effect?
Immediately for all future charges. If you have an upcoming renewal in the next few hours, it may still use the old card (Stripe batches charges). Wait 24 hours and check your billing history to confirm.
Can I use a different card just for this month?
No. When you update your payment method, it becomes the default for all future charges. To pay a single invoice with a different card, contact billing@toolfy.io and we can send a manual payment link.
What if my card is declined?
Stripe shows the decline reason (insufficient funds, card blocked, security check failed, etc.). Contact your bank to resolve the issue, then try updating the payment method again. If the problem persists, add a different card.
Can I pay by invoice or bank transfer instead of card?
Annual subscriptions over £500/year may be eligible for invoice billing. Contact billing@toolfy.io to request this. Monthly subscriptions require a card on file.
Does Toolfy store my CVV/CVC?
No. PCI rules prohibit storing CVV codes. You must enter it each time you update your payment method, but it's not saved anywhere—not by Stripe, not by Toolfy.
Payment issues?
If you're unable to update your payment method or keep seeing declined charges, email billing@toolfy.io with:
- • Your organization name and ID
- • Last 4 digits of the card you're trying to use
- • Error message or decline reason from Stripe
We respond within 4 UK business hours and can help resolve payment issues or arrange alternative billing.
Related articles:
- View Billing History & Invoices - Download past invoices
- Manage Your Subscription - View plan and usage