Capture Job Photos
Capture before/during/after images to protect your business, wow customers, and keep records tidy. Toolfy syncs photos across devices, offline or online, and attaches them to invoices automatically.
Why photo documentation matters
Protect against disputes
Log the condition before and after the visit so you can prove what changed.
Showcase quality
Share professional work with customers and future prospects.
Build customer trust
Transparent visuals reassure clients and reduce callbacks.
Create marketing assets
Reusable before/after sets feed social media, proposals, and case studies.
Support insurance & compliance
Capture evidence for claims, warranties, and regulatory audits.
Train the team
Use good examples in onboarding and refreshers.
Capture photos on mobile
Technicians can snap and upload images directly from the job card—photos sync when online or queue when offline.
- Open the job on your mobile device.
- Scroll to the Photos section and tap “Add photo”.
- Choose “Take photo” to launch the camera or “Choose from library” to pick existing images.
- Capture or select the image, then add an optional caption.
- Tag the photo as Before, During, or After so it appears in the right order.
- Tap Upload. Toolfy syncs immediately if you’re online, or queues the photo for later.
Photo categories
Before
Document the original condition, damage, or layout before you start.
During
Show hidden components, progress shots, or complex procedures.
After
Showcase the finished work and any improvements you delivered.
What (and how) to photograph
Shots to capture
- Wide shots of the room, property area, or installed equipment.
- Close-ups of the specific fault or repair.
- Serial numbers, rating plates, or warranty stickers.
- Pre-existing damage that isn’t part of your scope.
- Access challenges such as blocked panels or locked gates.
- Safety hazards or compliance issues you discover.
- The completed work in clean, tidy condition.
Quality tips
- Use good lighting—turn on additional lights or use a work lamp if needed.
- Tap the phone screen to focus before you shoot.
- Wipe the camera lens to avoid smudges or haze.
- Take multiple angles of important items to provide context.
- Include surrounding area in at least one shot so the viewer understands the location.
- Hold the phone steady with two hands or brace against a surface.
Upload from the office
- Open the job in your desktop browser.
- Go to the Photos tab.
- Drag files onto the page or click Upload to browse.
- Select multiple images at once to import in bulk.
- Add captions, set Before/During/After tags, and reorder if needed.
- Save changes—everything syncs to the technician app and customer portal.
Manage the photo gallery
Sorting & tags
Toolfy groups photos by Before → During → After automatically. You can drag to reorder.
Captions
Describe what each image shows to help office teams and customers understand the context.
Cleanup
Delete blurred or duplicate images; download any you need for offline storage.
Viewing
Click any image for full-screen review during audits or customer calls.
- Up to 50 photos per job.
- Maximum 10 MB per photo (JPG, PNG, HEIC).
- Toolfy automatically compresses large files (~2 MB) to speed up syncing.
- Each account includes 10 GB of photo storage. Configure alerts when you approach the limit.
Where photos appear automatically
- Invoices include After photos to demonstrate completed work.
- Quotes can show Before photos to highlight why the work is needed.
- Job reports export the full gallery for record keeping.
- Customers see all images in their self-service portal.
- Invoice emails can embed the primary Before/After shots automatically.
Before → during → after in action
Plumbing leak repair
- Before: water damage and leak source
- During: wall opened, pipework exposed
- After: new pipework and restored wall
HVAC service
- Before: dirty filters and error codes
- During: components being cleaned
- After: unit reassembled and running tests
Electrical installation
- Before: blank wall where outlet needed
- During: conduit and wiring run
- After: finished outlet with test results
Property maintenance
- Before: overgrown garden and broken fence
- During: progress shots
- After: trimmed hedges and repaired fence
Offline photo handling
- Take photos as normal—camera works offline.
- Toolfy queues each photo on the device (cloud icon shows pending uploads).
- Reconnect via Wi-Fi or mobile data.
- Toolfy uploads automatically and removes the pending badge.
- Once synced, the gallery appears everywhere.
Settings & preferences
Photo quality
Store original files or compressed versions to save space.
Auto-upload
Choose Wi-Fi only or allow uploads on mobile data.
Required photos
Make Before/After mandatory for certain job types.
Watermarks
Add your company name to protect images in customer documents.
Default tags
Pre-select the categories technicians should capture.
Storage alerts
Receive notifications as you approach your plan limit.
Troubleshooting
Photos not uploading
- Check your internet connection or wait for better signal.
- Look for the upload queue indicator (cloud icon).
- Ensure each file is under 10 MB.
- Confirm the app has camera and photo library permissions.
- Try uploading over Wi-Fi if mobile data is slow.
Can’t take photos
- Grant camera access in the device settings.
- Free up storage if the device is full.
- Force-close and reopen the Toolfy app.
- Update to the latest version of the app.
Images look blurry
- Clean the lens and retake the shot.
- Tap to focus and wait for confirmation.
- Use additional light if the area is dark.
- Disable aggressive compression in Settings → Jobs → Photos.
Photos attached to the wrong job
- Double-check you opened the correct job before uploading.
- Delete the mistaken photo and re-upload to the right job.
- Use captions to clarify context for the office team.
- Contact support if galleries appear mixed after syncing.
Questions? Email support@toolfy.io.